We got really creative about two years ago. We said, “We're watching how our users are using our technology.” And we said, “You know, we sometimes know what people are coming in to use the platform for. And we can watch people's usage within the technology and track their movements to see what they click on.”
But what we were missing was intent. And if you think about this from outside of our paradigm, outside of our universe of health analytics or intelligence, think about it just in how we engage with software today as consumers. And so you may pick up your phone and say, “Hey, Google,” or, “Hey, Siri,” or type in- I do this all the time- I was looking for an embroidery shop, and I said, “Show me the nearest embroidery shop to me.” Can you imagine using a retail platform the way that we use analytics today? It's baffling.
So we said there is a new way that we need to be thinking about offering up answers to questions, and we call the product answers. And it was simply that when you're thinking through questions like, “What is the average cost of my knee surgeries at my Philadelphia plant,” or, “Is COVID expanding in my employee ranks in Toledo,” those questions can be answered with a product like ours because we think of it from a different paradigm.
So the solution is different. The technology is different. It is not an analytic solution. While the output may look similar, the route technology is completely different than what we've seen in the past.